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Refresher
Training

Course Refresher Information

At Vertical Horizonz NZ (VHNZ), certain certificates/unit standards are issued with a "recommended refresher date". Whereas some training events are required to be 'refreshed' by law, including Certificates of Competence in Forklift and First Aid, some training refreshers cannot be enforced but are strongly recommended by Industry, WorkSafe New Zealand, NZQA and most large worksite PCBU's.

Refresher training is training that refreshes the knowledge of the trainee periodically after the initial training has taken place. These refresher periods are used to confirm and enhance an individual's knowledge and update them on any changes within that field.

There is currently some confusion around expiry dates on unit standards issued by training providers. Because the refreshment or re-sitting of unit standards cannot be enforced unless it has been regulated under the Act. Expiry dates on certificates or qualification cards therefore deemed invalid. With this being said, the new Health and Safety at Work Act requires risk to be managed as far as what is reasonably practicable; refresher training is a clear measure that reduces risk, so whether industry best practice or not, employers should be following recommended refresher dates to ensure they are managing and reducing risk to their employees.

There are a number of VHNZ courses that require refreshers following initial completion. To view all courses with associated refreshers and their timelines, please click below:

VHNZ Course Refresher

Do I have to complete a full course if my certificate is past its recommended refresher date?

For First Aid you must complete the full course if your certificate is past the recommended refresher date.

For other courses the refresher date is recommended in line with industry best practice.

I’ve been told I need to do a refresher course. How do I book this?

You can search for a refresher course through our online booking system here.
In some regions refresher training is incorporated into longer courses which you only need to attend part of. If you cannot find a refresher specific course in your region, please contact our Client Liaisons on 0800 72 33 848 or training@vhnz.co.nz.

VHNZ Course Refresher Table

Changing or
Cancelling a Course

How do I cancel or change my course?

If you have a VHNZ verified booking account you can cancel your course via the “My Courses” tab in your account.

If you do not have a VHNZ verified booking account, please contact the team on 0800 72 33 848 or training@vhnz.co.nz who can help you cancel your course.

What are the booking cancellation/postponement terms?

You can find the cancellation terms in your course confirmation email.

Notification of cancellation or postponement of training must be made in writing. Or, if you have a verified booking account, you can log in and cancel bookings yourself.

Confirmed training cancelled or postponed by the client within five business days but more than two business days of the course commencement date, will be invoiced at 50% of the agreed course fee.

Training cancelled or postponed by the client within two business days of the course will be invoiced at the full quoted rate.

Payment

How do I set up a Trading Account with VHNZ?

You can set up a Trading Account by filling in the following form and emailing it to accounts@vhnz.co.nz

VHNZ Account Application Form

I moved my booking to another course and have received another invoice. Have I been charged twice?

When a booking is cancelled the invoice for that booking will be credited to your account and a new invoice is sent to you for the new booking.

If you have cancelled your booking outside of five business days, you can request a refund instead of a credit by contacting the VHNZ Accounts team on 0800 72 33 848 or accounts@vhnz.co.nz.

Can I get a refund if I cancel my booking?

Yes, you can request a refund if you cancel or postpone your booking more than five business days in advance. Bookings cancelled within five days but more than two business days will incur a 50% charge. 

  • Credit Card Payments: Refunds will be processed back to the same credit card.
  • Bank Deposit Payments: Refunds can be made to the original bank account. To process this, we’ll need proof of the account—either a screenshot of your bank statement or deposit slip showing your company name and account number.

On the day

Can I bring my own my own equipment to a course? E.g. a harness?

Yes, you can bring your own equipment along to the training course and our training team will give it a check over and ensure that it meets industry requirements prior to use.* Whilst this won’t be an ‘inspection’ as described by the standards and best practice, it will give you the confidence to know that it will work when you need it most.

VHNZ has a wide array of equipment from multiple manufacturers so you can try out new harnesses and devices that might make your life a little easier and safer out there in the workplace.

*We will require you to utilise our equipment on our rope access courses.

Do VHNZ provide any PPE if I don’t have my own?

What PPE you need to bring to your course depends on the course and whether you are attending at a VHNZ training centre or on a worksite. Once you’ve booked onto a course you will receive a course confirmation email that includes a list of what you need to bring.

If your training is at a VHNZ training centre VHNZ can provide all the necessary PPE required for the course.

Does VHNZ provide catering on their courses?

VHNZ provides tea, coffee, milo, and water for courses at VHNZ training centres. Each training centre has a fridge and microwave for you to store and prepare food. There are also food facilities within close proximity to all VHNZ training centres.

What do I need to bring with me to my course?

What you need to bring to your course depends on the course and whether you are attending at a VHNZ training centre or on a worksite. Once you’ve booked onto a course you will receive a course confirmation email that includes a list what you need to bring. If you are yet to book a course but have questions, please contact our team on 0800 72 33 848 or training@vhnz.co.nz.

Certificates

When will I receive my certificate?

You will be emailed your certificate within ten business working days of course completion. If you have not received your certificate within two weeks or if you need your certificate urgently, please contact the VHNZ team on 0800 72 33 848 or email certificates@vhnz.co.nz

Please note: NZTA endorsement certificates are sent via courier, not email, within 10 business working days of completion. Please allow time for courier delays.

I am doing a certificate course/programme, when do I get my certificates?

For all of our zero fee certificate programmes (e.g. Certificate in Construction Pre-Trade (High Work) (Level 3), New Zealand Certificate in Infrastructure Works (Level 2) etc) we issue one certificate on completion of all programme requirements (including log books etc).

Certificates for First Aid and Forklift unit standards may be issued upon programme completion provided those courses are completed as part of your programme. Other individual course certificates will not be issued, however, all units completed within a programme will be reported to your Record of Learning with NZQA.

Who can receive the learner's certificate?

The student and booker of the course can receive the certificate (or anyone else listed as a certificate contact at the time of booking).

Licences
and IDs

Are there additional costs to get my endorsement printed on my licence?

Yes, there will be an additional cost from NZTA to have your endorsement printed on your licence. For pricing information, please visit their website or contact NZTA directly if you have any further questions.

Please note that these costs are the responsibility of the individual, they are not covered by VHNZ and are not included as part of your course fee.

How do I get an ID card?

The VHNZ App has replaced ID cards. You can download the App by searching ‘Vertical Horizonz’ on Google Play and Apple App stores.

If you still require a physical ID card they can be issued upon request using the ID Card Request form. Your card will then be sent to you via mail.

NOTE: A fee may apply for replacement cards. Photo ID cards are not available.

Other

What other learning and wellbeing support do you provide?

For details of supports provided by VHNZ and external agencies who can help, please visit our Learner Success Page and Learner Handbook

I can’t find the training I need on your website. Who should I speak to?

Our Account Managers and Client Liaisons are here to help you with any questions about VHNZ training.

Please contact them on 0800 72 33 848 or training@vhnz.co.nz.

I have another question, who can I talk to?

Our Client Liaisons are here to help you. Please contact them on 0800 72 33 848 or training@vhnz.co.nz.

I need to get hold of someone outside of normal business hours who do I contact?

Send a message to 021 120 6335 and Marcus will be able to help you out.

I’m having trouble accessing my e-learning course or pre-learn. Who do I contact for assistance?

Please email elearning@vhnz.co.nz or call the team on 0800 72 33 848

What does the VHNZ App do and how do I download it?

The VHNZ App allows you to track your unit standards and qualifications achieved through Vertical Horizonz New Zealand, view training guides for your courses*, all from the convenience of your phone.

Click here to learn more.

Download now:

  

*Training Guides only available for select courses, please see the App FAQ for more information.

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