Gaylene Rapana

Gaylene joined VHNZ in October 2022 as the Key Account Manager for Fonterra and is now also managing clients in Waikato. In her role, she is dedicated to developing and sustaining strong relationships with clients, addressing and resolving any issues they may encounter.

Gaylene understands the importance of effective communication and collaboration. She works closely with the operations, marketing, sales, and shared services teams to ensure that clients' needs are met efficiently and effectively.

With a focus on providing customised solutions, Gaylene takes the time to thoroughly understand clients' needs and requirements. By leveraging her strengths in system analytics, relationship management, training compliance processes, and LMS implementation, she is able to support clients and ensure they have a seamless experience.

Gaylene's commitment to excellence and her ability to analyse complex systems allow her to deliver tailored solutions that meet clients' specific needs. She continuously strives to improve the client experience and exceed expectations.